How we work.
We believe in understanding your challenge before we pitch.
Your business is unique to you - so we create bespoke offers which suit your unique needs.
Listen, Learn and Understand.
You, your challenge and your organisation add up to a unique combination!
Which means that your challenge is unique to you.
We take the time to understand the intricacies of the challenge you face, so we can create the best solution for your needs.
Figure out how we can Help.
We only help if we know we will make a difference. So we think about the ways in which we can help you solve your challenge.
If we can't help you, then we'll tell you why, and try to find someone who can.
Share how we can Help.
We will provide you with an outline of the Services which we think would best suit your challenge, and the likely outcomes, if you choose to engage us to work with you.
Build a Scope of Work (SOW).
If we think there is scope to work together, we will provide you with a detailed Scope of Work (SOW).
The SOW includes transparent cost estimates, clear timeframes, and the specific outcomes we will deliver to you. We then discuss the SOW together, and decide if it's the right path to solve your challenge.
If we agree to a SOW, then we will sign an Engagement Agreement (EA).
The EA details the work we will do for you, how that work will be performed and who by, what the cost of the work is, when it will be completed, and when payment will be made. Your rights and obligations are clearly laid out so you're clear on what you're committing to.
We appoint a lightswitch Team Member to be the Client Lead to your organisation. The Client Lead ensures that we stay on track by consistently checking progress against our agreed SOW, until we are both satisfied that the work has been completed as agreed.